Shubh Labh Consultancy (also referred to below as “we”, “us” and “our” values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including via WhatsApp or other Meta services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, company name, or other details you provide.
  • Communication Data: Records of your interactions with us through WhatsApp or other messaging channels.
  • Insurance Policy details: Existing insurance policies shared by you, to be able to provide the best possible

2. How We Use Your Information

  • To deliver the insurance quotes and services you request.
  • To communicate with you through approved WhatsApp templates or user-initiated conversations, in compliance with WhatsApp Business Policy.
  • To provide customer support and service updates.
  • To improve our website, products, and value added services.
  •  To comply with legal obligations or Meta platform requirements.

3. WhatsApp and Meta Platform Compliance

  • We will only contact you on WhatsApp after you provide explicit opt-in consent.
  • Messages we send will follow Meta’s WhatsApp Business Policy, including approved message templates outside the 24-hour customer service window.
  • Your information is not shared or sold to any third party except Meta Platforms, Inc. or its affiliates as required to deliver WhatsApp services.
  • WhatsApp Cloud API messages are end-to-end encrypted and stored temporarily (up to 30 days) for delivery or troubleshooting.

4. Data Protection and Security

  • We use industry-standard encryption and access controls to secure your data.
  • Only authorized personnel may access customer information.

5. Your Rights

  • You may request access, correction, or deletion of your personal information at any time.
  • You may opt out of WhatsApp messages by replying “STOP” or contacting us directly.

6. Data Retention

  • We retain your information only as long as needed to fulfil the purposes described in this policy or as required by law.

7. Contact Us

If you have questions regarding this Privacy Policy, please contact us:
Email: info@shubhlabhconsultancy.com
Phone: 079-66621146/47/48

8. Consent to Contact:

Save as provided herein above, you hereby provide your explicit consent to Shubh Labh Consultancy and/or its authorized representatives to contact you (for providing information related to insurance products, services, offers, and updates; responding to your inquiries, service requests, and transactions; sending alerts, notifications, and reminders etc) via voice calls, SMS, WhatsApp, and other digital communication channels, through any telecom number, as issued by any of the telecom service provider(s), the Telecom Regulatory Authority of India (TRAI) and/or any other appropriate authority. You acknowledge that such communications may be promotional, transactional, or service-related in nature and understand that this consent shall remain valid until you revoke it by providing written notice to us at info@shubhlabhconsultancy.com. You confirm that are voluntarily providing this consent and that you have the right to opt out/withdraw the same at any time.